SolveInbox privacy policy

Last updated 21 October 2026.

In short

SolveInbox collects no data. It has no account of its own, no analytics, no update check, no crash reporting and no AI. Your mail, calendars and contacts are kept on your Mac, and SolveInbox connects only to the mail, calendar and sign-in servers you set up, to a sender’s unsubscribe address when you press Unsubscribe, to your mail domain’s setup files when you add an account, and to a phishing report service only if you choose one.

At a glance

Account of its own
None
Analytics
None
Crash reporting
None
Update check
None
AI
None
Advertising and tracking
None
Connections
Your own servers; unsubscribe, account setup and phishing reports when you ask

Who we are

SolveInbox is made by Solverise, 27 Felixstowe Close, Reading, RG6 3UF. Solverise is responsible for the information described here. You can reach us at kavita@solverise.co.

What SolveInbox keeps on your Mac

  • Your mail, calendars, contacts and settings: in a database inside SolveInbox’s own protected folder on your Mac (Library, Containers, co.solverise.solveinbox), with a search index.
  • Passwords, sign-in tokens and client secrets: in your Mac’s Keychain, never in the database.
  • Logs: a small file about how the app is running, in the same folder. It is never sent anywhere.

What leaves your Mac

Only what you send, and only to the servers you set up:

  • Your mail servers, to fetch, sync and send your mail.
  • Your calendar and contacts servers, to sync your events and contacts. Passwords go to them only over a secure connection, and only to that account’s own server.
  • Sign-in pages of the provider, when you sign in to an account that way. During sign-in, SolveInbox listens on your own Mac for the reply.
  • Unsubscribe, only when you press it and confirm: SolveInbox sends the unsubscribe request to the address the sender put in the mail, or opens the sender’s page.
  • Report Phishing, only when you use it: the mail is forwarded to the report services you choose in Settings. None is chosen at first.
  • Read receipts: when a sender asks for one, SolveInbox asks you first, unless you change that in Settings.

A few things reach other places only when you ask: pictures in a mail load from the sender’s server only when you allow them for that mail or that sender; links you click open in your browser; and calendar links you open or subscribe to load from their own site.

When SolveInbox looks up the settings for a new account, it reads your mail domain’s own setup files over a secure connection and its DNS records. It never falls back to an unprotected connection, and it asks before using a server outside your own address’s domain.

SolveInbox has no update check, does not look up pictures of your contacts on the web, and has no AI features. Pictures from the web inside a mail are blocked by default.

If your mail provider gives your account a profile picture, SolveInbox may show it, loaded from that provider. It goes only to that provider, for your own account.

What SolveInbox reads

  • Your mail, calendars and contacts from the accounts you add.
  • Files you choose to attach, and the places you choose to save attachments.

Your contacts come from your contacts server, not from the Mac’s Contacts app. SolveInbox does not use your camera, microphone or location, and it does not touch other mail apps or their data.

Permissions SolveInbox asks for

Network
To reach the mail, calendar and contacts servers you set up, and to receive the reply on your own Mac when you sign in.
Files you choose
To open and save attachments, only where you pick in an Open or Save window.
Printing
To print a mail when you ask.

Information we collect

SolveInbox sends no information to Solverise. If you email us for help, we use your message only to answer you. We keep support emails for as long as we need them to help you, and delete them two years after the last message.

Analytics, advertising and tracking

SolveInbox has no analytics, no advertising, no tracking and no crash reporting service.

Purchases

Apple processes purchases made through the Mac App Store. SolveInbox asks the App Store only whether this copy was bought. Solverise does not receive your name or payment details. Apple's handling of your information is described in Apple's privacy policy.

Your rights

Because our apps send us nothing, the only personal information we hold is what you send us by email. You can ask us to show you, correct or delete it by writing to kavita@solverise.co. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk).

Children

SolveInbox collects no information from anyone, children included.

Changes to this policy

If we change this policy, we will update this page and the date at the top. If a change affects what an app does with your information, we will also say so in that app’s release notes.